Indicators are an integral part of the quality management system. These indicators are monitored with the aim of optimising the care provided based on systematised and quantified information.
This makes the quality of care transparent; they are measurable aspects of the care provision.

Various quality indicators are monitored in the National MS Centre. These are based on a patient-focused approach and safety:

Patient focus:

• Monitoring of clinical pathway for hospitalisation within the convention
• Monitoring of clinical pathway for outpatient rehabilitation
• Patient satisfaction
• Pain survey
• Pressure ulcer prevention
• Complaint handling

Patient safety:

• Patient identification
• High risk medication
• Hand hygiene
• Fall risk
• Incident reporting

The monitoring and analysis of the defined indicators allows us to set priorities in quality projects. After the implementation of change processes, it is then checked to see if these lead to effective improvement.
 

Clinical Pathway

The National MS Centre is a member of the Network of Clinical Pathways run by the Centre for Hospital and Nursing Science at KU Leuven.

A Clinical Pathway is a detailed care plan for a specific patient group.

Doctors, nurses, paramedics and supporting services make agreements together to make the treatment of the patient as pleasant and efficient as possible. The patient experiences that the care they receive is tailored to their needs: the introduction of an electronic patient record (EPR) avoids duplicate questioning and gives the treatment team a view of the patient expectations, admission details, test results and specific treatment aims from the outset. Interim checks make it possible to establish how the EPR is filled in and if the proposed treatment goals have been effectively reached when the patient is discharged. These observations are evaluated annually by the team so any weaknesses can be addressed. This means the Clinical Pathway is used as an instrument to constantly redirect care efforts to achieve more quality and efficiency. The Clinical Pathway gives people with Multiple Sclerosis the care they deserve: the best care.

By working with Clinical Pathways, the National MS Centre guarantees:

• patient-focused, responsible, scientific provision of care.
• optimal alignment of task agreements and mutual collaboration between the various team members.

The National MS Centre has a Clinical Pathway for:

• people with MS, hospitalised within the rehabilitation convention
• outpatient rehabilitation.

For more information, please contact the quality coordinator via

kwaliteitscoordinator@mscenter.be or mieke.demedts@mscenter.be